Every small business needs a phone system, and the choices can be overwhelming for a new business owner. You may not want to invest a lot of money up front for your phones, but you need a system in place to allow your customers to call you. You may also need a phone system that can grow with your business. A cloud based system is a great choice for growing businesses because they are easily scalable to your unique business needs.
A cloud based phone system allows you to track and monitor your company’s inbound and outbound calls. You can track the phone number, the length of the call and the workstation that answered or originated the call. The detailed call management system can help you focus your marketing efforts and track your progress.
This kind of phone system works particularly well for call centers and large offices where you would normally need a large, expensive server and at least one full-time employee to keep it running at all times. A cloud based system is hosted over the Internet, so the only cost to your company is the monthly subscription fee. You can utilize more of your office space because you won’t need to store a bulky server.
Another benefit you will find with cloud based systems is the way you check your voicemail. Cloud based phones offer better message management features than other phone systems. You don’t have to be anywhere near the office to check your voicemail. Because the calls come through the Internet, you can answer calls or check messages from anywhere you have online access.
With a technologically advanced cloud based phone system in your office, you can take advantage of services that larger businesses use for a fraction of the overall costs. Competing with bigger businesses is easier if you have access to similar technology. If you want to integrate your computers with your phone system to give you customer information as soon as your phone rings or enable screen pops when you transfer calls within your company, a phone system that operates through the cloud may be the best choice for your company.
